Handles complaints, monitors ethical practices, and ensures organizational integrity. Complaints

Ensures complaints and appeals are handled independently, objectively, and in a timely manner to maintain confidence in the certification process.

The Complaints and Appeals Committee ensures that everyone interacting with the IHC certification system has a clear, fair, and accessible way to raise concerns. The Committee’s core responsibilities include:

• Fair Resolution: Reviewing and handling all complaints in a structured, objective, and fact-based manner.
• Root Cause Analysis: Focusing on understanding the core issue of each complaint to ensure effective corrective actions and prevent future occurrences.
• Maintaining Trust: Safeguarding organizational professionalism to preserve high levels of trust among all stakeholders.
• Continuous Improvement: Recommending corrective actions and system improvements to prevent similar issues from happening in the future.